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Experienced Central Laboratory Professionals Provide Service That Revolves Around You

A highly experienced lead Project Manager (PM) will be assigned to lead your study.  Your PM will serve as your primary contact and will be responsible for the execution of all laboratory related aspects of your trial.  For global projects your US-based PM will be supported by a team of regional project managers for day-to-day coordination of study activities.

LabConnect’s project management teams have supported hundreds of clinical trials worldwide and average more than five years of experience, ranging from small, single-site studies to large, global studies with complex testing and logistical requirements.  The project coordinators are appointed based on geographical locations for enhanced support.

What to Expect

After study award, your PM will meet with you and your colleagues to begin the statement of work (SOW) process and establish working relationships with members of your team.  After completion of the SOW, your PM will oversee the development of:

Testing schedule

Training materials

Laboratory requisition forms

Laboratory kits

Reporting protocols and procedures

Special handling and processing procedures as necessary

As the study commences, your project management team will closely monitor subject results and oversee specimen processing, logistics, collection kit inventories and any frozen specimen management needs.


Investigator Training and Support

To facilitate communication and proper study execution, LabConnect will provide your sites with day-to-day site support.  If investigator training meetings are required, LabConnect will send a PM to your investigator training meetings in the regions you designate.  A detailed laboratory manual will be developed based on the protocol and may be translated upon your request.  Regional versions will be based upon a global master.  Regional telephonic and electronic site support will be available in each location.

Clinical sites consistently rate LabConnect best in overall service for central labs.  Each quarter, we survey our clinical sites and ask them to compare us to the central laboratories they have worked with in the past.  The chart below represents the cumulative results of more than 1,300 sites surveyed during the past three years.

"They have impeccable customer service and their laboratory kits and forms are easy to use.  LabConnect is easy, simple and overall the best when working in a chaotic work environment.  Fast service and personal approach.  All of our questions were answered immediately."

A worldwide network of leading

Client Testimonials
  • “Our lab team here was just talking about how much we enjoy working with LabConnect and it has been a very pleasant experience.  From rush kits orders to queries everything has been smooth and almost too easy. We wish more of our sponsors would select LabConnect over other central labs.” Anonymous, MLT (ASCP)CM Operations Supervisor, Laboratory
    Site Management Organization
  • "LabConnect is the most congenial and responsive central laboratory we have worked within our 25 years in the clinical trial business.  You make our job very much easier. " - Robert Levy, MD, Director of Clinical Development - Primus Pharmaceuticals, Inc.
  • “I would also like to include my great appreciation and thanks to you and your team for delivering laboratory data for our study and for the huge amount of flexibility to meeting our needs... All the way up to the final data transfer!” Jennifer Vincent Manager, Clinical Operations
    Alba Therapeutics
  • "I'd also just like to say how impressive [your] laboratory reporting tool is. One, if not the best document I have probably ever come across." Graham Pentelow Senior Data Manager
    Syne qua non Ltd
  • "... absolutely wonderful to work with! She is so flexible…we were under extremely tight time frames and [she] went above and beyond to get laboratory kits to the first sites... She is really an asset to the team and I really can depend on her to help me with the many issues that have come up." Anonymous Project Manager
    Academic Research Organization (ARO)