Unparalleled Customer Service

A responsive central lab

Each trial is supported by a LabConnect Project Manager, Data Manager and Customer Service Specialists who are dedicated to efficient and customer-friendly service. Our project teams’ compensation is directly tied to the results of our ongoing client satisfaction surveys. Going “above and beyond” is a way of life at LabConnect. See what our clients have to say

 

A personal central lab

• Professional and highly responsive project management and customer service personnel
• Low project–to-project-manager ratios ensure your study receives the attention it deserves
• Regular communication with your project manager
• Rapid response to resupply requests
• All of your safety, esoteric and bioanalytical testing needs and logistical requirements coordinated by your LabConnect study support team
• Rapid study start-up

 

Quality and value in a centralized laboratory

• Our clients receive quality laboratory services and savings of approximately 20% by virtue of our unique business model

 

“All aspects of your lab were superior. ...yours was the best customer service staff I have worked with on a study.”

Dianne Longoria